Benchmarking Techniques - Springer
Benchmarking Techniques Dr.-Ing. Kai Mertins, Dipl.-Ing. S. Kempf, Dipl.-Ing. G. Siebert Fraunhofer-Institute for Production Systems and Design Technology (IPK) 1. Definition of Benchmarking from Our Point of View Benchmarking is a continuous process during which services and specially processes and